Returns & Exchanges
At dxb perfume UK, we want you to be completely satisfied with your fragrance purchase. If you are not happy with your order, you can return unopened and unused items within 14 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization code.
Pack Securely
Place the original, unopened perfume bottle back into its original packaging and secure it in a sturdy shipping box to prevent damage during transit.
Ship the Package
Affix the provided return label or use a tracked shipping service to send the parcel back to our UK-based distribution center.
Inspection and Refund
Once our quality control team verifies the item is in its original condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing